The business of the Federal Government is to serve the American people. The President’s Management Agenda (PMA) is the Office of Management and Budget’s plan for transforming how agencies improve service delivery by putting people at the center of those efforts. One of the goals of the PMA is to provide a modern, streamlined, and responsive customer experience (CX) across the government that is comparable to leading private-sector organizations. 

On day two of the 15th annual Health IT Summit, all attendees will participate in a 45-minute, interactive session to answer questions addressing 1) CX challenges in government that could benefit from HCD thinking; 2) Where HCD has been successfully implemented to solve CX challenges in government; and 3) What can be done to bring an HCD focus to government's CX efforts. Participants will be randomly asked to address one of the 3 above questions, then provide recommended changes (to policy or procurement, for example) that will lead to building more systemic HCD approaches within government services and programs. Responses will be turned into the facilitators, aggregated, and presented back to health agencies and attendees.

Don’t miss this opportunity to share your insights and learn from others about how to move HCD to the forefront of service delivery for all agencies.