Marc Richardson serves as the Acting Deputy Director for the Office of Information Technology (OIT) at the Centers for Medicare and Medicaid Services (CMS). As one of two Deputies, he brings a partner perspective and contributes the “Voice of the Customer” to the exciting innovations, product launches, and service enhancements that OIT drives for CMS. In his permanent role, Marc serves as the Marketplace Innovation and Technology Senior Executive Director in the Center for Consumer Information and Insurance Oversight (CCIIO). CCIIO is CMS’s lead component for implementing and operating the Patient Protection and Affordable Care Act (ACA) program. Marc leads CCIIO’s IT development, operations, and program management, most notably the Federally-facilitated Marketplace (HealthCare.gov), the Federal Data Services Hub (Hub), and 20+ other Exchange and Oversight supporting systems operating across two public Clouds (Azure and AWS). In addition, Marc oversees Security operations for all Exchange Federal systems and security authorization operations for State-Based Exchanges, State Medicaid and CHIP agencies, and Non-Exchange Industry partners that connect to the Data Services Hub. Finally, he partners with over twenty industry partners to operate the ~$450M Exchange IT program on behalf of CMS/CCIIO.

Marc has over 25 years of experience in federal social and health insurance programs, having worked at the Department of Veterans Affairs and the Social Security Administration before arriving at CMS in 2012.