Augusto Cangahuala is a bilingual Customer Experience and Communications professional with expertise in Human Centered Design, Customer Experience, Employee Experience, Marketing, and Corporate Communications. He thrives on innovation, conducts business in and agile fashion, and follows Design Thinking strategies in everything he does. He has led several successful launches of cohesive and high-impact campaigns for digital products and services targeting audiences across different continents, divisions, and business units. Augusto is a winner of the #FORUMIT100 award for 2024, which honors individuals recognized by their peers for driving change, going above and beyond to drive innovation and garner positive outcomes. He is currently leading HCD driven change as a Customer Experience Program Manager at the Administration for Children and Families (ACF).