Arlene Gaylord was appointed Executive Assistant Director (EAD) of the Information and Technology Branch (ITB) in August 2023. As EAD, Gaylord leads ITB’s mission to design, build, and operate FBI networks, infrastructure, end-user devices, cybersecurity, applications, and data systems.
Gaylord had previously served as Assistant Director (AD) of the Information Management Division (IMD) since July 2020. Prior to that, in December 2016, she was appointed the FBI’s Equal Employment Opportunity Officer and AD of the Office of Equal Employment Opportunity Affairs.
Gaylord joined the FBI in 1991 as an Honors Intern with the Visual Investigative Analysis Unit at FBI Headquarters (HQ). In 1992, she was promoted to Spanish Language Specialist, supporting several field offices in addition to HQ.
In 1998, Gaylord became a Supervisory Language Specialist with the San Diego Field Office (FO), where she transitioned to an Intelligence Analyst (IA) in 2004. She joined the Sacramento FO as a Supervisory IA in 2009.
In 2010, Gaylord became Senior Supervisory IA in charge of the Western Regional Intelligence Group. She returned to HQ in 2012 as National Program Manager of the Joint Regional Intelligence Groups.
In 2013, Gaylord was appointed as an executive within the Directorate of Intelligence — first as Section Chief of the Language Services Section, and then, in 2015, as Section Chief of the Global Intelligence Section.
A native of San Juan, Puerto Rico, Gaylord is a certified FBI Intelligence Officer and has been designated a Master Police Instructor by the FBI and Master Instructor by the California Commission on Peace Officer Standards and Training. She holds a bachelor’s degree in criminal justice from American University in Washington, D.C., and a master’s in organizational management from the University of Phoenix.